Work from your phone.

When you open the app, you see the conversation list with all your active chats. Here is how to work through everything from your phone.

01Find your conversations

• Tap the hamburger icon to change your inbox view.
• Search for contacts, add new ones, or filter conversations by status.
• Tap a conversation to open the chat.

02Reply from the messaging console

Inside a chat, the messaging console gives you the same tools as the desktop Inbox:

• Upload files, images or videos from your device or media library.
• Record and preview an audio message before sending.
• Use Snippets for a saved reply, or type a slash for quick access.
• Use Variables to insert contact information, or type a dollar sign for quick access.
• Use AI Prompt to suggest a response, adjust tone, translate, or fix grammar.
• Use AI Assist to draft a reply based on recent messages.

03Move conversations forward

• Update the Lifecycle Stage by tapping the arrow for the next stage, or the box to jump to a specific stage.
• Need to follow up later? Snooze idle contacts to bring the conversation back at a scheduled time.
• Once you are done, tap the tick icon to close the conversation.

04Contact details and teamwork

• Tap to view contact details anytime.
• Add comments to keep your team updated, and tag a teammate if you need help.
• To see every message where you were tagged, go to the Notifications tab.

05Get the app

Download the respond.io mobile app, then sign in. If you cannot sign in, use a magic link from the login screen, or speak to support.

That is the core of the mobile app. Next, speed up every reply with snippets, variables and AI.