respond.io Onboarding · Appendix
Quick reference
The respond.io cheat sheet.
Everything from the series on one page. Print it, pin it by the desk, and you will rarely need to look anything up.
Composer shortcuts
/Open snippets, your saved replies
$Insert a variable, like the contact's name
:Add an emoji by name
EnterSend the message
Reply tools
AI PromptAdjust tone, translate, fix grammar, summarise
AI AssistDraft a reply from your knowledge sources
AudioRecord and preview a voice message
AttachSend files, images or videos
Conversation actions
AssignGive the conversation to a teammate
CommentInternal note, tag a teammate for help
LifecycleMove the contact to the next stage
SnoozeHide now, bring back at a set time
CloseMark the conversation resolved
BlockStop messages from a spam contact
Inbox views and filters
MineConversations assigned to you, start here
AllEvery conversation, if you have access
UnassignedNot yet assigned to anyone
UnrepliedChats still awaiting a reply
Open + NewestThe recommended everyday view
On mobile
HamburgerSwitch your inbox view
Tap chatOpen the conversation
ArrowMove to the next lifecycle stage
TickClose the conversation
NotificationsSee messages where you were tagged
Working with the AI
It repliesGreets, answers FAQs, qualifies, routes 24/7
It escalatesHands to you on sensitive topics or gaps
Take overOne tap, the AI pauses on that chat
Feed backTell Zelix what to teach it next