AI-Handled Conversations
Every message moves the customer forward.
From first reply to closed deal, our AI agents handle conversations that feel natural and drive real outcomes. Your CRM tracks every stage, triggers follow-ups at the right moment, and ensures no lead falls through the cracks.
๐ข Broadcast CampaignWhatsApp marketing
Broadcast
This month only: 20% off all ceramic coating packages for existing customers. Limited to 15 slots. Interested? Just let us know and we'll find you a slot.Yeah I'm keen, can I book something this weekend?
AI Agent
Great choice! Which car are you bringing in? I'll match you with the right package and find you a slot.Tesla Model Y
AI Agent
For a Model Y, our Full Body Ceramic Coat is ideal. I have Saturday 10am or Monday 2pm. Which works?Saturday at 10 ok?
AI Agent
Locked in! Saturday 10am, Full Body Ceramic Coat with your 20% loyalty discount applied. Confirmation sent. See you then! ๐โจโ Broadcast sent, qualified, booked, discount applied
๐ฆ Order Receipt + SupportPost-purchase
Shopify
Thanks for your order, Ming! ๐พ Your Finiki Premium Dog Food (3kg) is on the way. Order #FK-4821. Expected delivery: Tomorrow by 6pm.Can I change the delivery to my office address?
AI Agent
Sure! Please send me the new address and I'll update it right away.88 Market Street #12-01
AI Agent
Updated! Delivering to 88 Market Street #12-01 by 6pm tomorrow.Next day
Hi Ming, your order has been delivered! ๐ How's your pup liking the new food? We've got a 15% subscriber discount if you'd like to set up auto-delivery every month.Yes, set me up for monthly please
AI Agent
Done! Monthly auto-delivery set for the 15th. You'll save $8.70 every order. Just message us anytime if you want to pause or cancel. ๐โ Support handled, delivery confirmed, subscription upsell closed
๐ Appointment ReminderDay before booking
AI Agent
Hi Sarah! Just a reminder: your Signature Coat appointment is tomorrow at 2pm. Can you still make it, or do you need to reschedule?Yep, see you tomorrow!
AI Agent
Confirmed! We'll see you tomorrow at 2pm. Here's the location pin and what to expect on arrival. ๐Post-service
Hi Sarah, how was your Signature Coat experience? We'd love a quick Google review if you have 30 seconds. Here's the link! โญDone! Left you 5 stars ๐
AI Agent
Thank you so much, Sarah! We've added a 10% loyalty discount to your profile for your next visit. See you again soon! ๐โ No-show reduced, review collected, retention loop started
๐ Follow-Up Sequence3 days after enquiry
AI Agent
Hi David, you enquired about our renovation packages on Monday. Still thinking it over? Happy to answer any questions or send you some recent project photos.Actually yes, can I see some bathroom examples?
AI Agent
Of course! Here are 3 recent bathroom projects in the $15-25K range. Would you like to schedule a free site visit this week?Thursday works for me
AI Agent
Booked! Thursday 10am. Our designer will bring sample materials. Confirmation and address sent. ๐ After site visit
Hi David, great meeting you yesterday! Your quotation is attached. Any questions, just reply here. We're holding your slot until Friday. ๐Looks good, let's go ahead
AI Agent
Wonderful! Deposit invoice sent. Once confirmed, your project manager will reach out within 24 hours to kick things off. Welcome aboard! ๐โ Cold lead recovered, site visit booked, deal closed
AI handles the volume. Your team handles the moments that matter.
Not every conversation should be automated. When a customer is upset, a deal is complex, or a situation requires judgement, our AI agents recognise the signals and hand the conversation to a real person, instantly, with full context.
No awkward transfers, no "please repeat your issue." The human agent sees the entire chat history and picks up exactly where the AI left off.
You define the rules: escalate on sentiment, keywords, deal value, or customer tier. Your CRM tracks which stage the customer is at, so follow-ups only fire when they're relevant, not on a blind timer. The AI does the heavy lifting so your team can focus on the conversations that actually need them.
๐ค Complaint EscalationPost-service issue
I'm really unhappy with the coating job. There are visible streaks on the bonnet and I paid $800 for this.
AI Agent
I'm really sorry to hear that, James. That's not the standard we aim for. Let me get our service manager to look into this for you right away.
Handed over to Marcus · Service Manager
AI shared: customer name, service date, package purchased, complaint details
๐ค Marcus · Service Manager
Hi James, this is Marcus. I've reviewed your booking and I completely understand your frustration. I'd like to arrange a complimentary re-coat at your earliest convenience. Would Saturday morning work for you?Yes, Saturday works. Thank you for taking this seriously.
๐ค Marcus · Service Manager
Absolutely, James. Saturday 9am is locked in. I'll personally oversee the job. We'll also apply a complimentary paint protection film on the bonnet as a goodwill gesture. See you then.โ Complaint contained, customer retained, re-service booked
๐ผ High-Value DealEnterprise enquiry
Hi, I'm looking to set up WhatsApp for our company. We have 6 branches across Singapore and Malaysia, about 200 staff. What would that look like?
AI Agent
Thanks for reaching out! A multi-location setup like yours is definitely something we handle. Just a couple of quick questions: are your branches currently using any CRM or booking system?We use Salesforce, and each branch has its own booking flow. We'd also need separate WhatsApp numbers per location.
AI Agent
Got it, Salesforce integration with per-branch routing and separate numbers. This is a more complex setup so I'd like to bring in our solutions lead to scope this properly for you.
Handed over to Ryan · Co-Founder
AI shared: 6 branches (SG + MY), 200 staff, Salesforce CRM, separate numbers per location
๐ค Ryan · Co-Founder
Hi, Ryan here. I've reviewed what you've shared. A 6-branch setup with Salesforce and per-location routing is right in our wheelhouse. We've done similar deployments for multi-site operations. I'd love to do a 30-minute scoping call this week to map out the architecture. Would Wednesday or Thursday afternoon work?Thursday 3pm works perfectly.
๐ค Ryan · Co-Founder
Locked in. I'll send a calendar invite with a short questionnaire to prep. Looking forward to it. ๐โ AI qualified, context preserved, enterprise deal handed to founder