Check-up recalls, booked on WhatsApp and written into Plato.
The assistant messages patients due a check-up, books and moves appointments with the right dentist, and follows up when no next visit is booked. Toothache, swelling and clinical questions go to your team.
What your patients see on WhatsApp
Tap through the flows a dental clinic runs most, and what happens in Plato behind each one. The clinic and patients are fictional.
What it handles for dental clinics
Recalls and check-ups
Messages patients due a check-up from Plato's recall data, on the schedule you set, and books them in.
Dentist rosters
Offers only dentists on duty who perform the treatment, with the treatment lengths your team confirms.
Next-visit follow-up
Checks Plato for a next appointment after each visit, and offers times when none is booked.
Reminders that confirm
Reminders before each visit. A YES marks the appointment confirmed in Plato.
No clinical triage
Pain, swelling, bleeding and clinical questions go to your team with a summary. The assistant then stays silent.
Shared family numbers
When one number matches more than one patient, the chat goes to your team instead of guessing.
Clinical decisions stay with your dentists
The assistant moves bookings. It never diagnoses, recommends a treatment, takes payment or reads clinical records.
Start with one brand
Prices in SGD. respond.io, WhatsApp and Plato API fees are paid directly to each provider. Full pricing details ›
Questions from dental clinics
Will the assistant assess toothache or swelling?
No. Pain, swelling, bleeding and any clinical question go straight to your team with a summary of the chat. If it feels urgent, the patient is asked to call the clinic. Your team decides on emergency slots.
How do recalls work?
The assistant uses the recall data in Plato and messages patients who are due, on the schedule you set. It offers real slots with the right dentist, and patients who do not reply are followed up, then tagged for your team.
Can it book family members who share one phone number?
When one number matches more than one patient in Plato, the assistant does not guess. It hands the chat to your team with a summary, so a person books for the right family member.
Can it book long treatments such as implants or root canals?
It books by the treatment lengths and dentists your team confirms. Any treatment you mark as team only in settings is always booked by your team.
Does it follow each dentist's roster?
Yes. It reads the duty roster in Plato and offers only dentists on duty who perform the treatment. Leave marked in Operations HQ blocks that dentist's slots, and affected bookings are listed for your team.
Does it work for clinics in Malaysia?
Yes. It handles +60 numbers, Malaysian public holidays and Malaysia's Personal Data Protection Act 2010, alongside Singapore's PDPA.
See the rest of Operations HQ
See a recall booked in Plato, in 20 minutes
Message us on WhatsApp with your clinics and dentists. We will set up a demo with your treatments.
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