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Revol Carz is one of Singapore's most recognisable detailing brands, running three studios that specialise in ceramic coating, paint correction and long-term paintwork protection. Their work appears regularly in motoring features and owner showcases for premium and performance marques. The brand attracts a discerning customer base that expects fast, knowledgeable answers before booking a car in.
Detailing is a weekend business in a market that sends most enquiries between evenings and Sunday afternoons. Before deployment, leads arriving at 10pm or on a public holiday would sit unattended until the next working day, by which point the customer had already messaged a competitor. The team also spent hours each week qualifying repeat questions about packages, turnaround time and pricing for different car models. Walk-in volume, ad-driven enquiries and existing-customer rebooking all funnelled through the same handful of phones.
Image courtesy of revol.sg
We deployed a team of AI agents across WhatsApp, Facebook and Instagram, working in front of the human team and reporting into the existing CRM. A dedicated Enquiry Agent handles first-touch questions about packages and turnaround for any car make, while a Booking Coordinator confirms slots and handles reschedules across the three studios. A Quotation Specialist tailors recommendations by vehicle type and condition. A Follow-up Agent re-engages enquiries that go cold, and a Review Collector triggers a Google review request once a job is completed. The system runs 24/7 and hands off to the human team the moment a conversation needs a real opinion.
We used to lose weekend enquiries because no one was around to reply. Now every lead gets a response in seconds and most of them are booked before Monday morning.Gavin Tan · Founder
Weekend and after-hours enquiries are now answered in seconds rather than the next morning, which removed the single biggest source of lost bookings. The human team has been freed from repetitive qualification questions and now spends their time on quotes and in-studio work. Reviews come in consistently after each completed job, compounding the brand's organic visibility.
We design the team, train it on your products and tone, deploy it across the channels your customers actually use, and stay on as the operator.